Privacy Policy
Last updated: January 2026
This Privacy Policy describes how Refine You ("we," "us," or "our"), a cash-only medical aesthetics practice, collects, uses, discloses, and protects your information. This policy applies to our website, electronic communications, and in-office services.
1. Our Commitment to Privacy
Refine You is committed to maintaining the privacy, confidentiality, and security of your personal and health information in accordance with applicable federal and Oregon state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
2. Information We Collect
a. Personal Information
Name, date of birth, address, email address, and phone number
Emergency contact information
b. Health Information (Protected Health Information – PHI)
Medical history and intake forms
Treatment records, clinical notes, and informed consent forms
Clinical photographs
c. Payment Information
Cash-pay transaction records
Credit/debit card or third-party payment processor information
Note: Refine You does not bill or contract with insurance providers.
d. Website & Electronic Data
IP address, browser type, and device information
Online appointment requests and contact forms
Email and text message communications
3. How We Use Your Information
Your information is used to:
Provide and manage medical aesthetic services
Communicate regarding appointments, treatment, and follow-up care
Process payments for services rendered
Comply with legal, regulatory, and professional obligations
Improve our services and patient experience
4. HIPAA & Medical Privacy
Refine You complies with HIPAA and applicable Oregon medical privacy laws. Your PHI may be used and disclosed only as permitted by law for treatment, payment, and healthcare operations. A separate Notice of Privacy Practices may be provided during intake or upon request.
5. Disclosure of Information
We may disclose your information:
To licensed healthcare providers involved in your care
To trusted business associates (e.g., EHR systems, payment processors) under confidentiality agreements
As required by law, subpoena, or regulatory authority
To protect patient safety, prevent fraud, or respond to legal claims
Refine You does not sell, rent, or trade personal or health information.
6. Electronic Communications
By providing your contact information, you consent to receive appointment reminders, care-related messages, and administrative communications by phone, email, or text. Electronic communications may carry inherent security risks. You may opt out of non-essential communications at any time.
7. Photography & Marketing Authorization
Clinical photographs are part of your medical record. No photographs or videos are used for marketing, advertising, or educational purposes without your separate written authorization.
8. Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information. While we strive to protect your data, no system can be guaranteed to be completely secure.
9. Your Rights
You have the right to:
Access or obtain copies of your medical records
Request amendments to your information
Request restrictions on certain uses or disclosures, where permitted by law
Receive an accounting of disclosures
Requests must be submitted in writing and may be subject to reasonable fees as permitted by law.
10. Record Retention
Medical and business records are retained in accordance with Oregon law and professional standards.
11. Changes to This Policy
We may update this Privacy Policy periodically. The most current version will be posted on our website with the effective date.
12. Contact Us
If you have questions about this Privacy Policy, please contact:
Refine You
Bend, Oregon
Contact information as listed on our website
Acknowledgment
By using our website or receiving services, you acknowledge that you have read, understood, and agree to this Notice of Privacy Practices.